Metro Watch Repair does not have an online site but is recommended and used by brands such as Fossil, Michael Kors and DKNY for repairs. Call 800.842.8621 to check if they service or can repair your watch before mailing your piece. Fill out this form and mail with corresponding fee. My major issue was getting the band replaced since this boyfriend watch is fairly old (2-3 years) and the finish was wearing down. I received my watch yesterday (2 week turnaround time, quicker than the estimated 4-6 weeks) with a brand new band, extra links, buffed/new crystal face and a new battery. I spent a total of $32.00 ($8.50 of which pays for return shipping) for a "new" watch.
5 of 5 stars.